Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return under our 30-day policy, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase. These conditions do not affect your statutory rights.

To start a return, you can contact us at info@britbore.com.

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return may take longer to process.

Return Shipping Costs

Customers are responsible for the cost of return shipping where they have changed their mind, no longer require the product, or wish to return an item for reasons unrelated to a fault or error on our part.

Customers can arrange their own return shipping or request a prepaid return label from us. Where we provide a prepaid label, the return shipping cost will be confirmed in advance and, with your agreement, deducted from your refund.

If an item is faulty, damaged or incorrect, we will cover reasonable return shipping costs where required by law.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your statutory rights are unaffected.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

UK & European Union 14-Day Cooling-Off Period

Notwithstanding the above, customers in the UK and European Union have the right to cancel most online orders within 14 days of receiving their goods, for any reason and without justification.

You must notify us of your decision to cancel within this period and return the goods within a further 14 days.

Customers are responsible for return shipping costs for change-of-mind cancellations, provided this was disclosed before purchase. This does not affect your right to inspect the goods as permitted by law.

Where an entire order is cancelled under statutory cancellation rights, the original standard delivery charge will also be refunded. Additional charges for upgraded delivery services are non-refundable.

Refunds

We will notify you once we've received and inspected your return and confirm your refund.

Approved refunds will be issued to your original payment method within 10 business days, subject to statutory refund deadlines.

Where a prepaid return label has been provided at your request, the agreed return shipping cost will be deducted from your refund.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at info@britbore.com.

Nothing in this policy affects your statutory consumer rights.